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Localization Insights gamer June 6 , 2020 | 4 min

3 Obstacles Chinese Gaming Companies Face When Going Global

Ann Chen With a little strategizing and the right localization team, Chinese gaming companies can turn their problems into profits.
Localization Insights gaming localization covid May 10 , 2021 | 5 min

The Gaming Localization Boom: What Role Did COVID-19 Play?

Ann Chen In a lot of ways, Covid-19 was a boon for gamers and video game developers, including localization professionals. However, the huge increases in gameplay and sales also increased the ever-present challenges of...
Localization Leaders Debora Cohen localization leader appsflyer May 13 , 2021 | 7 min

Localization Leaders: Meet Debora Cohen

Corinne Sharabi Meet Debora Cohen, Head of Localization for the Marketing Department at AppsFlyer, the global attribution leader. With a fascinating multicultural background, localization was a natural career move for the Spanish native. We...
voice over artist vs ai voice CX, Voice & IVR April 3 , 2025 | 8 min

Voice Over Artists vs. AI Voices: Which is Better for Your IVR?

 Interactive Voice Response (IVR) systems are a key component of many company’s customer service offerings. IVR can provide important information to callers or handle complex requests by using menu selections and voice... Read More arrow-right
CX, Voice & IVR IVR scripts April 3 , 2025 | 7 min

IVR Scripts That Work: Tips for Writing Effective IVR Prompts

Corinne Sharabi As more companies are choosing to embrace automation solutions, Interactive Voice Response (IVR) systems are becoming increasingly common. IVR prompts often serve as the first point of interaction between customers and your...
CX, Voice & IVR future of IVR AI February 28 , 2025 | 5 min

The Future of IVR and Voice CX: Trends and Innovations to Watch

Corinne Sharabi IVR systems have long been central to customer support channels. However, antiquated systems with complicated menus can prove frustrating, while a lack of integration with other channels can severely limit your customer...
CX, Voice & IVR People focused on work in a shared office setting October 20 , 2024 | 7 min

8 Key Benefits of Professional IVR Recordings for Your Business

Corinne Sharabi Looking to streamline call handling, improve customer satisfaction rates, and improve your chances of repeat business? You’ll need to start prioritizing customer service improvements. While refining a customer service offering manned solely...
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CX, Voice & IVR Woman working at a call center with a headset September 26 , 2024 | 7 min

The Importance of Natural-Sounding IVR Voice Prompts for Customer Satisfaction

Corinne Sharabi Interactive voice response (IVR) systems play a central role in customer service. An essential part of your omnichannel support offering, they lessen the need for live phone agents, saving businesses considerable money....
CX, Voice & IVR June 22 , 2023 | 4 min

CX Series: Sounding Off on Voices for IVR & Contact Centers

Corinne Sharabi While Web, chat, SMS, and social media have joined the front lines as essential communication channels of the customer experience, two-thirds of consumers still call companies when they're ready to buy or...
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