Contact Center and IT Managers

Increase caller satisfaction, lower costs

Localize your customer service experience easily with BLEND's professional voice-over talent, post-production expertise, quality recording studios, and transcription services in any language.
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Customer Support in Any Language

  • Save time searching for the right voice talent with our network of vetted professionals
  • Direct from anywhere with live remote recording sessions with voice artists
  • Guarantee quality results with professional post-production services and QA user testing from our specially-trained voice engineers
  • 24/7 Customer support so you can say goodbye to delays
Learn More

IVR and Contact Center Localization

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Call-flow localization

BLEND localizes your menu trees and scripting for each of your target markets, so you can customize your customer's calling experience. Use our call flow localization services to improve self-service, add more calls, and boost caller satisfaction.
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Voice prompt recording

Choose from our international network of 1,000+ professional voice-over artists for the perfect match to represent your brand and audience. Direct recording sessions live from anywhere in the world and get your edited audio in a ready-to-load format.
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Messaging on-hold

Customize your on-hold messages with useful promotional or informational messaging while your audience is captive and engaged. Plus, we offer licensed music of all styles and genres.
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Your own dedicated talent team

BLEND allows you to recruit, communicate with, and train your reliable team of voice actors to maintain a consistent brand voice, style, and quality.​
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Easy to use platform

With all your localization needs in one place, BLEND's platform simplifies your contact center localization process from request to distribution with a user-friendly interface and 24/7 customer support.
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Professional QA

Guarantee quality with professional QA testing by our high-skilled audio engineers and user testing. We'll give you actionable feedback to improve your CX by calling into your self-service applications like a regular customer would.

Don’t just take our word for it

We’ve helped thousands of businesses weave their brands into new local markets. But don’t take our word for it – see what our customers are saying.
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"In 2022 we will be expanding to new foreign markets. Our target goal is a 180% increase in global growth. Our relationship with BLEND is an integral part of what allows us to have such ambitious global business goals!"
Dror Tene
Multilingual Coordinator at MorroccanOil
"In 2022 we will be expanding to new foreign markets. Our target goal is a 180% increase in global growth. Our relationship with BLEND is an integral part of what allows us to have such ambitious global business goals!"
Dror Tene
Multilingual Coordinator at MorroccanOil
Dror Tene
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"The deciding factor for us was BLEND’s personal service and 24/7 support. We love how direct all communication is… When questions arise, we directly email or call our Sales Representative or Account Manager and they’re always available to talk it over."
Yoni Sudry
Localization Specialist at Lightricks
"The deciding factor for us was BLEND’s personal service and 24/7 support. We love how direct all communication is… When questions arise, we directly email or call our Sales Representative or Account Manager and they’re always available to talk it over."
Yoni Sudry
Localization Specialist at Lightricks
Yoni Sudry
Santi-Guan1
"BLEND translated our content into a total of 48 languages and established a workflow for us on an external platform (TMS). The service was quick and easy to use, and they improved the quality of our translations. I will definitely continue to use BLEND for Xiaomi translations, as well as recommend them to others."
Santi Guan
Senior Localization Manager, Xiaomi
"BLEND translated our content into a total of 48 languages and established a workflow for us on an external platform (TMS). The service was quick and easy to use, and they improved the quality of our translations. I will definitely continue to use BLEND for Xiaomi translations, as well as recommend them to others."
Santi Guan
Senior Localization Manager, Xiaomi
Santi Guan
Karin Kraus2
"We have managed to create and build a great partnership with BLEND that lets our users translate their websites professionally. The efforts and willingness to understand the needs of our users and to adjust their funnel and process accordingly were exceptional."
Karin Kraus
Head of Wix Multilingual, Wix
"We have managed to create and build a great partnership with BLEND that lets our users translate their websites professionally. The efforts and willingness to understand the needs of our users and to adjust their funnel and process accordingly were exceptional."
Karin Kraus
Head of Wix Multilingual, Wix
Karin Kraus
Chris-Maddox
"The BLEND team is always willing to help out when we need an extra effort. I am very, very happy about using them as a vendor. Prospective customers know that we have global capability and that we can provide an app to their foreign subsidiaries, thanks to BLEND."
Chris Maddox
Project Manager, Internationalization & Localization Implementation, Castlight
"The BLEND team is always willing to help out when we need an extra effort. I am very, very happy about using them as a vendor. Prospective customers know that we have global capability and that we can provide an app to their foreign subsidiaries, thanks to BLEND."
Chris Maddox
Project Manager, Internationalization & Localization Implementation, Castlight
Chris Maddox

Get in Touch

Looking to natively embed your presence in new world markets? Speak with a representative today to discuss the perfect BLEND of localization services.