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Customer Success Manager

Business Development China Remote

About The Position

BLEND is looking for outstanding people to establish a trusting relationship with our customers, develop and manage the entire post-sale lifecycle; from managing the product implementation and customer onboarding to providing value throughout the relationship with the customers. ​

The ideal candidate will join our growing team, bringing a strong background of establishing great relationships with Enterprise and Mid-Market companies to drive their growth as our customers.

Responsibilities:

  • Proactively identify expansion opportunities within your portfolio to expand revenue through cross and up-selling.
  • Influence future lifetime value through higher product adoption and customer satisfaction.
  • Act as the customers’ main focal point and support all their needs.
  • Advocate internally for customer needs, identify opportunities and risks​ – be the voice of the customer within BLEND.
  • Become a strategic trusted advisor while building relationships at the highest relevant levels, by providing the customer with best practices on how to use the products.
  • Conduct periodical business reviews (QBRs) for customers, including performance analysis and future roadmap.
  • Work closely with other departments in BLEND (Product, R&D, Operations, PMs.). to define projects that increase scalability and quality.

Requirements:

  • Proven experience in a B2B Customer Success Management / Account Management position.
  • Excellent time management skills, high level of organization, focus, and ability to work independently.
  • Tech-savvy with good analytical and troubleshooting skills.
  • Strong written and verbal communication skills.
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
  • Data-oriented possesses a high level of attention to detail with strong analytical and business reasoning skills.
  • Additional languages – a plus.

 

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